Salesforce Service Cloud is intended to make customer support more efficient and productive. ETG offers end-to-end implementation services to help enterprises leverage Salesforce Service Cloud and enable organizations to utilize its full potential through right mix of configuration, integration and customization of features to give them a tailored experience by catering to their specific business needs.
We help Brands around the world to create a localized experience for their end customers and ensure that their customer loyalty, customer / agent satisfaction, service quality, cross sales opportunities, and the possibility of referrals goes up. We make sure that your Service Cloud does not exist as standalone implementation. We help you to understand the role of each Salesforce component in your business and recommend solutions that fit in the bigger picture.
We ensure that our Service Cloud implementations make the customer support activities as efficient as possible in following ways:
Our pool of Service Cloud certified resources come with a combined experience of over 30 years and possess deep technical skills to help deliver a smooth digital transformation of your customer service entity.
Service Cloud services:
We help transform your customers into brand activists by delivering great service experience across all channels (digital and real life)
Migration to Service Cloud
We help you migrate from conventional customer servicing platform to help you realize improved processes, increased productivity, and create a service-driven business differentiation with Service Cloud platform. Our migration services to lightening experience also improve the efficiency and effectiveness of your service team through a time-bound, error-free, and zero-data-loss migration plan.
Integration with Communities
Our integrated solutions allow one-click case creation, management and escalation.
Our experts retrieve the information fast, by setting up two-way integration with tools and knowledge sources.
Service Cloud Quality Assurance
Improve processes and enhance bug-free customer service delivery
Custom Solution Development
We help you transform your service center from a cost center into a revenue center with custom components and objects that align with your business processes with help of integrated services like chatbots and live agent console, self-service community portals etc.
Thorough Health Check-ups
Meet the standards by ensuring the structural and functional integrity of your organization with service cloud experts.
Einstein Analytics for Service
Deploy Einstein Analytics to assist your service team become intelligent, smarter and better at taking preemptive measures and handling customers issues.
Our Core Capabilities:
Full Service Digital: While we have demonstrated excellence in Service Analytics, our clients often choose to tap into our additional digital skills
ETG’s Next-Gen Customer Support services through Salesforce Service cloud