PeopleSoft AMS

AMS Service Overview

Etisbew provides the full spectrum of Application Managed Services (AMS) to customers worldwide. We have highly experienced PeopleSoft experts to help manage all layers of your PeopleSoft environment to ensure you realize the benefit of your system's broad capabilities. For companies that do not have the expertise or resources needed to effectively maintain their environment, Etisbew offers both Technical and Functional Application Managed Services to help resolve issues and provide the support needed to maintain and improve your PeopleSoft Applications. Our AMS services are broadly classified in the following four areas.

Functional/End-User Services:

Lack of end user experience or training often limits PeopleSoft customers from profiting from the application's full range of benefits and performance enhancements. Etisbew offers Functional Support Services specifically designed to give users effective and dependable solutions to any issues that may be encountered, along with sound consulting support and training on best practices. Our Functional Support Services cover the major PeopleSoft modules including Financials, Supply Chain, and Human Capital Management.

PeopleSoft Administration Services:

Whether you are performing a first-time implementation, an upgrade, or maintaining a current environment, Etisbew tailors PeopleSoft Support Services to meet your needs. In addition, Etisbew provides branding services for PeopleSoft customers in order to create a UI with the look of your choice, including your company colors and logo.

Operating System Support Services:

Regardless of the operating system (Linux, Unix, or Windows) your PeopleSoft environment runs on, Etisbew provides ongoing administration and maintenance in order to keep your applications running smoothly.

Customization and Development Services:

Custom reports, interfaces (including Integration Broker), and application extensions can play a vital role in optimizing PeopleSoft for your specific environment. Too often, however, customizations developed during implementation are left with little or no documentation and are difficult to support. Etisbew's in-house PeopleSoft Development Team is available to support existing customizations (even those developed by another company) or create new ones, including reports and interfaces.

24x7 Application Managed Services for PeopleSoft Applications:

Etisbew has built a top-notch support organization to help PeopleSoft customers improve user satisfaction and gain a return on investment. We provide dedicated, in-house PeopleSoft experts, multiple levels of backup support for every aspect of the application, and guaranteed service levels to ensure your PeopleSoft environment is running smoothly. Our Technical Administrators manage the entire spectrum of your PeopleSoft environment including applications, middle-tier, database, and operating system. Our Developers are there to create reports, interfaces, and customizations when needed, and our Functional Analysts help end-users resolve problems and provide training or advice on how to take advantage of every aspect of your PeopleSoft applications.

Application Management Services (AMS) Framework

Our Application Support Model

Customer Support Model

Our Engagement Model

Our Differentiator

Our Reputed Clientele

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